New Patients

We ALWAYS warmly welcome new patients to our office! We offer 24/7 online appointment requests for your convenience.

What to Expect

During your first visit your physiotherapist will:

  • Gather information regarding your injury or problem, other current or past medical conditions and contributing factors.
  • Conduct a thorough physical assessment to determining the root cause of your pain and/or dysfunction.
  • Come up with an effective and scientifically based treatment plan.
  • Perform therapeutic treatments to alleviate your symptoms.
  • Educate you about your role in the healing process.

Subsequent treatments will always start with short re-assessment to establish the impact of the previous treatment session. Over time, your treatment plan will be adapted, modified and progressed to meet your changing needs and goals. There will always be time to address concerns and questions.

Please come to your first appointment a bit early so that any outstanding paperwork can be filled in prior to seeing your physiotherapist. To speed up this process, visit our Forms & Questionnaires page to download the ones that pertain to you.

Wear or bring clothing that will allow your physiotherapist to see the area you are coming about. For example, if you are coming about your hip, low back or knee, you’ll want to bring shorts.

For your convenience, we offer a select number of new patient appointments available for 24/7 online bookings. If these time slots do not work for your schedule, please contact our clinic directly and we will schedule you in!

Book an Appointment

To book an appointment call 604-683-8138 or click on the book now button below. Please note to book an appointment online, a CELL phone and email address are required.



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Book an Appointment

To book an appointment call 604-683-8138 or click on the book now button below. Please note to book an appointment online, a CELL phone and email address are required.


We offer our physiotherapy service: Monday to Friday 7am – 6 pm.

Reception Desk Hours are: Monday to Friday 8 am – 5 pm.


We direct bill all major insurance companies, ICBC, WCB, and extended MSP so that you can focus your time and energy on getting better.


Initial Assessment and Treatment                   $100.00

This charge is applied to an assessment of a new condition or an assessment provided after a period of 90 or more days from the last treatment.

Subsequent Visits                                              $75.00

This charge applies to one treatment area

Additional Treatment Area                                $25.00

This charge will apply if treatment is required for unrelated problems. Additional time is allocated for the assessment and treatment. Arrangements need to be made in advance.

MSP Premium Assistance                                   $45.00

Only those MSP beneficiaries with premium assistance status are eligible for a combined annual limit of 10 visits for physiotherapy, massage therapy, chiropractic, acupuncturist services, naturopathy and non-surgical podiatry.

ICBC Claim Surcharge                                          $50.00

Rate effective on the condition of approved coverage. To speed up the approval process on your first appointment please bring your Doctor’s name and referral (if you have one), ICBC claim number, adjustor’s name and contact information as well as your BC Care Card.

WorkSafe BC Claims                                             No charge

On the condition of approved claim.

Special services such as:

  • Individual Gym Consultation
  • On-Site Ergonomic Evaluation
  • At-Home Physiotherapy Treatment
  • Capnometry (Breathing Evaluation)

are billed on the bases of hourly rate of $150.00. Please keep in mind that additional travel time fee might apply.

Forms & Questionnaires

All our forms and questionnaires are available to download, print and fill out at your convenience. By doing this, you will save time at your first appointment.

The following are for all new patients:

New Patient Intake Form

The forms below are for specific areas or conditions. Please choose the one(s) that are applicable to you:

Modified Oswestry Low Back Pain Questionnaire

Oswestry Low Back Pain Disability Questionnaire

Oswestry Low Back Pain Questionnaire

Rolland-Morris Low Back Pain Questionnaire

Neck Pain Disability Index Questionnaire

Whiplash Disability Questionnaire

BASDAI Form – a questionnaire for arthritis specific information

Workstation Evaluation Form – a questionnaire for clients participating in an Ergonomic Evaluation

The Nijmegen Questionnaire – a questionnaire for clients participating in a Breathing Assessment

General Health Questionnaire


Payment Policy

Payment for the services received at Bentall Physiotherapy Clinic is the patient’s responsibility. If a claim is to be submitted directly to an outside agency for payment, it is your responsibility to provide the necessary information before the start of treatment, to establish communication with that agency and confirm coverage. If, for some reason the third party payer (such as ICBC, insurance or employer) denies the claim and/or refuses to pay all or any portion of the amount billed, you are responsible for paying the outstanding amount. We accept cash, cheque, Interact, VISA and MasterCard payments.

Cancellation Policy

We do our best to be on time for the appointments as we believe that your time is as valuable as ours. We, therefore require 24 hours notice for cancellation of your appointment so that your appointment time can be filled by someone on the waiting list. If you do not give sufficient notice or do not show for an appointment, you will be charged a cancellation fee of $30.00.

Confidentiality & Medical Records Release Policy

Bentall Physiotherapy is committed to protecting the privacy of our patient’s health information and maintaining the confidentiality of personal information. All personal health information is considered sensitive and is handled accordingly. Collection of information is limited to the information required for the purpose of providing the best medical intervention. Our therapists will seek your authorization to communicate with your physician and/or any other professionals in order to obtain/release information, test results and any other documents that are beneficial in establishing a treatment plan. Your personal and medical information can only be disclosed to third parties with your written authorization.

Why Choose Bentall Physiotherapy?


We always warmly welcome new patients and make every effort to schedule you in at a convenient time.


We direct bill major insurance providers, ICBC, WCB, and extended MSP so that you can focus on getting healthy.


We’ve been helping Vancouverites treat and prevent injuries for over 20 years!

Book Online

We offer 24/7 online appointment requests for your convenience.


All of our treatments are 1 on 1. We use advanced technology and techniques for more accurate treatment planning and quicker results.


We’re an award winning clinic with an average 4.8 / 5 rating from over 25 reviews.

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We always warmly welcome new patients to our office and direct bill all major insurance companies. To book an appointment please feel free to call us or book online. If you have a question, please feel free to fill out the form or give us a call.


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