New Patients at Bentall Physiotherapy
We ALWAYS warmly welcome new patients to our office! we offer 24/7 online appointment booking for your convenience.
What to expect during your first visit
During your first visit your physiotherapist will:
- Gather information regarding your injury or problem, other current or past medical conditions and contributing factors.
- Conduct a thorough physical assessment to determining the root cause of your pain and/or dysfunction.
- Come up with an effective and scientifically based treatment plan.
- Perform therapeutic treatments to alleviate your symptoms.
- Educate you about your role in the healing process.
Subsequent treatments will always start with short re-assessment to establish the impact of the previous treatment session. Over time, your treatment plan will be adapted, modified and progressed to meet your changing needs and goals. There will always be time to address concerns and questions.
Please come to your first appointment a bit early so that any outstanding paperwork can be filled in prior to seeing your physiotherapist. To speed up this process, visit our Forms & Questionnaires page to download the ones that pertain to you.
Wear or bring clothing that will allow your physiotherapist to see the area you are coming about. For example, if you are coming about your hip, low back or knee, you’ll want to bring shorts.
For your convenience, we offer a select number of new patient appointments available for 24/7 online bookings. If these time slots do not work for your schedule, please contact our clinic directly and we will schedule you in!
Associated Fees
Initial Assessment and Treatment: $130.00
This charge is applied to an assessment of a new condition or an assessment provided after a period of 90 or more days from the last treatment.
Subsequent Visits: $90.00
This charge applies to one treatment area.
Extended Physiotherapy Treatment: $130.00
This charge will apply if treatment is required for unrelated problems. Additional time is allocated for the assessment and treatment. Arrangements need to be made in advance.
MSP (Medical Services Plan) Initial Assessment: $80.00
MSP (Medical Services Plan) Subsequent Visit: $60.00
Only those MSP beneficiaries with premium assistance status are eligible for a combined annual limit of 10 visits for physiotherapy, massage therapy, chiropractic, acupuncturist services, naturopathy and non-surgical podiatry.
ICBC: No charge
On the condition of approved claim. To speed up the approval process, please provide ICBC claim number, adjustor’s name and contact information as well as your BC Care Card number.
WorkSafe BC Claims: No charge
On the condition of approved claim.
Special services (see list below) are billed on the bases of hourly rate of $200.00. Please keep in mind that additional travel time fee might apply.
- Individual Gym Consultation
- On-Site Ergonomic Evaluation
- At-Home Physiotherapy Treatment
- Capnometry (Breathing Evaluation)
Forms & Questionnaires
All our forms and questionnaires are available to download, print and fill out at your convenience. By doing this, you will save time at your first appointment.
The following are for all new patients:
The forms below are for specific areas or conditions. Please choose the one(s) that are applicable to you:
Payment Policy
Payment for the services received at Bentall Physiotherapy Clinic is the patient’s responsibility. If a claim is to be submitted directly to an outside agency for payment, it is your responsibility to provide the necessary information before the start of treatment, to establish communication with that agency and confirm coverage. If, for some reason the third party payer (such as ICBC, insurance or employer) denies the claim and/or refuses to pay all or any portion of the amount billed, you are responsible for paying the outstanding amount. We accept cash, cheque, Interact, VISA and MasterCard payments.
Cancellation Policy
We do our best to be on time for the appointments as we believe that your time is as valuable as ours. We, therefore require 24 hours notice for cancellation of your appointment so that your appointment time can be filled by someone on the waiting list. If you do not give sufficient notice or do not show for an appointment, you will be charged a cancellation fee of $50.00.
Confidentiality & Medical Records Release Policy
Bentall Physiotherapy is committed to protecting the privacy of our patient’s health information and maintaining the confidentiality of personal information. All personal health information is considered sensitive and is handled accordingly. Collection of information is limited to the information required for the purpose of providing the best medical intervention. Our therapists will seek your authorization to communicate with your physician and/or any other professionals in order to obtain/release information, test results and any other documents that are beneficial in establishing a treatment plan. Your personal and medical information can only be disclosed to third parties with your written authorization.
Insurance & Billing
We direct bill all major insurance companies, ICBC, WorkSafe BC and MSP so that you can focus your time and energy on getting better.
The Bentall Physiotherapy Difference
Focus On The Source
We want you to get back to a normal and active life as quickly and safely as possible. Instead of treating your symptoms for temporary pain relief, we focus on identifying the source of the problem and treat that for long lasting results. Visit our Vancouver physiotherapy clinic today!
Focus On Education
We want you to see lasting results. Our team members will assess a variety of movement patterns and postures while empowering you with education and exercises so that you can reduce the risk of re-injury and prevent new injuries from occurring.
Holistic Approach
We understand that the human body is incredibly interconnected. We use a variety of technology and techniques to detect and treat not only the underlying cause of your problem but also other areas of your body that might be contributing to the problem.
Our Satisfied Patients
We love hearing from our patients! Thank you to everyone who has taken the time to provide us with feedback. It means the world to us!